Hello! This is our new Support Desk here at One Point. We want nothing more than for you to get fast, efficient support so we've created this article - and we keep it up-to-date - to help you with that.
➡️ The best way to create a new support ticket is to email support@op1.com with your request.
- Be descriptive - What exactly do you need? When do you need it by?
- Include screenshots - If you're experiencing an issue, and you're able to, please include a screenshot of the issue.
- Include steps to reproduce an issue - What did you click on? What did you expect to happen? What happened instead?
We typically respond to tickets within just a few business hours. Creating a ticket on this platform is the best way to guarantee that the right team members at One Point will see your response - as well as our customer support team - which can follow up with you in a timely manner.
Thank you for using our Support Help Desk!
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